Shop With Confidence
Returns & Exchanges
We want you to love your rug. If it's not the right fit, we make returns easy.
7-Day Returns
Return your rug within 7 days of delivery if it doesn't work for your space.
Free Return Shipping
We cover return shipping costs within the continental United States.
Full Refund
Receive a full refund to your original payment method once the return is processed.
Return Policy
We want you to be completely happy with your purchase. If your rug isn't the perfect fit, you may return it within 7 days of delivery for a full refund.
To be eligible for a return, the rug must be:
- In its original condition — unaltered and free of stains, odors, or damage
- Returned with all original packaging materials, if possible
How to Start a Return
Contact Us
Email [email protected] or call (781) 729-5566 with your order number and reason for return.
Receive a Shipping Label
We'll send you a prepaid return shipping label and packing instructions.
Ship the Rug
Carefully re-roll and pack the rug, then drop it off at the designated carrier location.
Receive Your Refund
Once we receive and inspect the rug, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
Because each hand-knotted rug is one of a kind, we handle exchanges on a case-by-case basis. If you'd like to exchange your rug for a different piece, please contact us and we'll work with you to find the perfect alternative.
Exchanges follow the same 7-day window and condition requirements as returns.
Damaged or Defective Items
If your rug arrives damaged or is not as described, please contact us within 48 hours of delivery. Include photos of the damage and your order number. We will arrange a return and full refund or replacement at no cost to you.
Non-Returnable Items
The following items cannot be returned:
- Rugs that have been altered, cleaned with chemicals, or damaged after delivery
- Custom or special-order pieces (these will be clearly marked at purchase)
Need Help?
We're here to make sure you're happy with your purchase. Reach out anytime: